Refund Policy
At Onue Bakery, we bake everything fresh in small batches. Because our cookies are perishable, all sales are final. We do not accept returns or exchanges. Please double-check your order before completing your purchase.
Our products may contain milk, eggs, wheat, soy, peanuts, sesame, and tree nuts, and are made in a licensed commercial kitchen that handles common allergens. If you have a severe allergy or dietary restriction, please consider this carefully before ordering and feel free to contact us with questions.
Orders cannot be canceled after the weekly cutoff time, Saturday at 6 PM CT.
If you experience any issues with your order, please contact us within 3 days of delivery at hello@onuebakery.com or via Instagram @onuebakery. We’re happy to help.